Privacy Policy

1. Information We Collect

• Identity and contact information: name, phone number, WhatsApp number, email address, city/address.
• Pet information: pet name, species, breed, date of birth/age, and health history you or your vet provide.
• Health-related information: symptoms, medical records, prescriptions, treatment notes, and vaccination/medical documents you upload — treated as sensitive personal data and processed with your explicit consent.
• Payment information: processed by our third-party payment processor (Razorpay); we do not store your full card, UPI, or bank details on our own servers.
• Communications: messages exchanged with our AI assistant, veterinarians, and support team over WhatsApp.
• Usage and device data: app/website interactions, log data, and approximate location if you share it to find nearby vets.

2. How We Use Your Information

We use your information to: provide and improve the Services; connect you with veterinarians and schedule consultations; process payments and subscriptions; send appointment, prescription, and follow-up notifications; personalize AI health guidance; comply with legal obligations; and prevent fraud or misuse.

3. Legal Basis and Consent

We process personal data based on your consent, which you may withdraw at any time by contacting us (see Section 12). Withdrawing consent may limit our ability to provide certain Services. Sensitive health data is processed only with your explicit, informed consent.

4. How We Share Information

We share information only as necessary with: the treating veterinarian for your consultation; our payment processor (Razorpay) to process payments; WhatsApp/Meta to deliver messages; Google Calendar to schedule and manage consultation slots; cloud infrastructure and storage providers who process data on our behalf under contractual confidentiality obligations; insurance partners, only if you explicitly opt in to an insurance product; and law enforcement or regulators where required by Indian law. We do not sell your personal data.

5. Data Storage and Security

We use industry-standard technical and organizational measures, including encryption in transit and access controls, to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal and health data only for as long as necessary to provide the Services, comply with legal, tax, and accounting obligations, and resolve disputes, after which it is securely deleted or anonymized.

7. Your Rights

Under the DPDP Act, 2023, you have the right to: access the personal data we hold about you; request correction or completion of inaccurate data; request erasure of your data (subject to legal retention requirements); withdraw consent at any time; and file a grievance with our Grievance Officer (Section 12) or, if unresolved, escalate to the Data Protection Board of India.

8. Children's Privacy

Our Services are intended for users who are 18 years or older. We do not knowingly collect personal data from children without verifiable parental/guardian consent.

9. Cookies and Tracking

Our website may use cookies and similar technologies to remember preferences and analyze usage. You can control cookies through your browser settings.

10. Third-Party Links

Our Services may link to third-party websites or services (e.g., insurance providers). We are not responsible for their privacy practices; please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the website or WhatsApp. Continued use of the Services after changes constitutes acceptance.

12. Grievance Officer and Contact

In accordance with the Information Technology Rules, 2021, the Grievance Officer for Waggy World can be reached at: Support@WaggyWorld1993.onmicrosoft.com. We will acknowledge grievances within 24 hours and endeavor to resolve them within 15 days, as required by applicable law.

13. Governing Law

This Privacy Policy is governed by the laws of India, and courts in Chennai, Tamil Nadu shall have exclusive jurisdiction over any disputes arising from it.