Terms of Service
Last updated: 28 July 2026
These Terms of Service ("Terms") govern your access to and use of Waggy World's website, WhatsApp-based assistant, veterinary tele-consultation facilitation, and related pet care services (the "Services"), operated by Waggy World ("we", "us", "our"). By using the Services, you agree to these Terms.
1. Eligibility
You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 to use the Services. By using the Services, you represent that the information you provide is accurate and current.
2. Description of Services
Waggy World provides an AI-assisted pet health information tool, facilitates tele-consultations with independent, licensed veterinarians, and may facilitate access to third-party pet insurance products. Waggy World is a technology platform that facilitates connections between pet parents and veterinary professionals; it does not itself practice veterinary medicine.
3. Medical and Health Disclaimer
IMPORTANT: AI-generated guidance and general content provided through the Services are for informational purposes only and are NOT a substitute for professional veterinary diagnosis, examination, or treatment.
Always consult a licensed veterinarian for any health concerns regarding your pet. In case of a medical emergency, contact your nearest veterinary hospital or emergency clinic immediately. Waggy World and its AI assistant do not guarantee the accuracy, completeness, or reliability of any health information provided and are not liable for outcomes resulting from reliance on such information.
4. Veterinary Consultations
Veterinarians available through the Services are independent, licensed professionals and are not employees or agents of Waggy World. Waggy World is not responsible for the professional advice, diagnosis, or treatment provided by any veterinarian. All consultations, prescriptions, and treatment plans are the professional responsibility of the treating veterinarian.
5. Payments, Subscriptions, and Refunds
Fees for consultations and subscriptions are displayed at the time of purchase and processed securely via Razorpay. Subscriptions may auto-renew unless cancelled before the renewal date. Cancellation and refund requests are handled in accordance with the Consumer Protection (E-Commerce) Rules, 2020; please contact us at Support@WaggyWorld1993.onmicrosoft.com for any billing dispute, and we will respond within a reasonable time.
6. User Obligations
You agree to:
- provide accurate information about yourself and your pet;
- use the Services lawfully and not to harass, abuse, or defraud veterinarians or other users;
- not misuse the AI assistant to seek advice for human medical conditions;
- maintain the confidentiality of your account/WhatsApp access.
7. Intellectual Property
All content, trademarks, logos, and software associated with the Services are owned by or licensed to Waggy World and may not be copied, reproduced, or distributed without prior written consent.
8. Third-Party Services
The Services integrate with third parties including WhatsApp/Meta, Razorpay, and Google Calendar, and may link to third-party insurance providers. Your use of those third-party services is subject to their own terms and privacy policies.
9. Limitation of Liability
To the maximum extent permitted by Indian law, Waggy World shall not be liable for any indirect, incidental, special, or consequential damages, or any loss of data, revenue, or goodwill, arising from your use of the Services, including reliance on AI-generated health information or the acts/omissions of independent veterinarians.
10. Indemnification
You agree to indemnify and hold harmless Waggy World, its officers, and affiliates from any claims, damages, or expenses arising from your misuse of the Services or violation of these Terms.
11. Termination
We may suspend or terminate your access to the Services at our discretion if you violate these Terms, without prejudice to any rights or remedies available to us.
12. Grievance Redressal
For any complaints or grievances regarding the Services, please contact our Grievance Officer at Support@WaggyWorld1993.onmicrosoft.com. We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days, in accordance with the Information Technology Rules, 2021 and the Consumer Protection Act, 2019.
13. Changes to These Terms
We may revise these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
15. Contact Us
For questions about these Terms, please contact us at Support@WaggyWorld1993.onmicrosoft.com.